Unable to Login or View Products on Self Hosted Site

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Unable to Login or View Products on Self Hosted Site

Postby chibimaddy » Thu May 10, 2012 12:35 pm

Everything has been running fine until today (could have been yesterday, I didn't check). I haven't changed anything.
I'm not getting sql errors, I'm getting regular browser errors when I try to log in to my auction site.

When I click anything that is meant to work the page I get this: "The connection was reset"
can anyone help me, I don't know where to start or what kind of information I should put here in this post.

I tried to put the url to my site, but the page said it looked too "spammy" for a new user.

Thank you very much in advance.
Maddy
chibimaddy
 
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Re: Unable to Login or View Products on Self Hosted Site

Postby shannah » Fri May 11, 2012 9:37 am

Check your server error log to see if it provides clues. Connection reset could be just about anything.
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Re: Unable to Login or View Products on Self Hosted Site

Postby chibimaddy » Fri May 11, 2012 2:08 pm

Thank you for your quick response. I've been looking at my error logs, but I don't know what I should be looking for. Any suggestions?
I appreciate your guidance. Once I feel like I've got my feet on, I'll be more independent.
chibimaddy
 
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Re: Unable to Login or View Products on Self Hosted Site

Postby shannah » Fri May 11, 2012 2:41 pm

Look for any errors that happen around the time that you are making the request.
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Re: Unable to Login or View Products on Self Hosted Site

Postby chibimaddy » Fri May 11, 2012 4:06 pm

I've look at the error log when the errors were happening, and what I see are a few 404 errors, for missing pictures (for expired auctions I suppose)

All from the same ip I'm seeing 304 errors that come in groups.
Code: Select all
[10/May/2012:11:43:47 -0700] "GET chibitude.com/ch_auction/dataface/plone.css HTTP/1.1" 304 0
[10/May/2012:11:43:47 -0700] "GET chibitude.com/ch_auction/style.css HTTP/1.1" 304 0
[10/May/2012:11:43:47 -0700] "GET chibitude.com/ch_auction/dataface/plone_javascripts.js HTTP/1.1" 304 0
[10/May/2012:11:43:47 -0700] "GET chibitude.com/ch_auction/dataface/images/logo-small.jpg HTTP/1.1" 304 0
[10/May/2012:11:43:47 -0700] "GET chibitude.com/ch_auction/tables/products/product_image/20120506045T.jpg HTTP/1.1" 304 0
[10/May/2012:11:43:48 -0700] "GET chibitude.com/ch_auction/dataface/images/bullet.gif HTTP/1.1" 304 0


and then from different ips I see this
Code: Select all
[10/May/2012:11:43:44 -0700] "GET chibitude.com/ch_auction HTTP/1.1" 301 303


Does this help at all?
chibimaddy
 
Posts: 5
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Re: Unable to Login or View Products on Self Hosted Site

Postby shannah » Fri May 11, 2012 4:37 pm

That isn't your error log. That is your access log.
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Re: Unable to Login or View Products on Self Hosted Site

Postby chibimaddy » Fri May 11, 2012 4:41 pm

Ok....I called godaddy asking where my error log was, and this is what she told me. I'll start on this again tomorrow and call them back. Thanks :o)
chibimaddy
 
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Re: Unable to Login or View Products on Self Hosted Site

Postby shannah » Fri May 11, 2012 6:11 pm

shannah
 
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Re: Unable to Login or View Products on Self Hosted Site

Postby chibimaddy » Fri May 11, 2012 8:04 pm

Thanks for the link. It looks like I'm ___ out of luck. I have economy hosting and godaddy doesn't provide error logs with that plan. I'll futz around for a bit more, and once I give up, I'll just reinstall. It's so odd that it seemed to lose it's connection to the database functionality from the index.php page.

Thanks for your help. Have a great weekend.
chibimaddy
 
Posts: 5
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Re: Unable to Login or View Products on Self Hosted Site

Postby shannah » Tue May 15, 2012 10:02 am

There are alternatives to the error log. You can set up PHP to display errors to the browser too. Check out the troubleshooting page in the wiki for more details.
http://www.xataface.com/wiki/Troubleshooting
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